CALL: 248-953-1385
CALL: 248-953-1385
Welcome to Oakland Heating & Cooling. We take your privacy seriously and want you to understand how we handle your information. Please read this policy to learn what information we collect, how we use it, and your choices.
This Privacy Policy describes how Oakland Heating & Cooling (“we,” “our,” or “us”) collects, uses, and protects your personal information when you visit our website, contact us, or use our services.
By using our website or booking a service with us, you agree to the terms of this policy.
Oakland Heating & Cooling
697 S Lapeer Rd, Oxford, MI 48371
Phone: (248) 953-1385
Email: john@oaklandheatingcooling.com
Business hours: Monday – Friday, 9:00 AM – 8:00 PM
Owner: John Serrano
We may collect personal information from you in the following ways:
•When you fill out a form on our website
•When you call, text, or email us
•When you book a service or request a quote
Information we collect may include:
•Full name
•Email address
•Phone number
•Home address or job site address
•Details about your HVAC system or service needs
•Any messages or notes you send us
We use your information to:
•Schedule and provide HVAC services
•Send appointment confirmations and reminders
•Respond to customer inquiries or issues
•Improve our customer experience and services
•Send occasional service updates or promotions
•Meet any legal or safety requirements
We may also use your data in combination with tools like Google Analytics to better understand how people use our website and improve functionality.
We do not sell your personal information.
We only share information when necessary, such as:
•With team members or service technicians to perform the job
•With third-party vendors (like parts suppliers) when needed to complete your service
•When required by law or for safety/security reasons
We take reasonable steps to protect your information from unauthorized access, use, or disclosure. However, no method of data transmission over the internet is 100% secure.
Our website may use cookies and tools like Google Analytics to collect basic visitor info like your browser type, time spent on the site, or which pages you visit. This helps us improve site performance and customer experience. You can turn off cookies through your browser settings.
At any time, you may:
•Ask for a copy of the personal information we have about you
•Request that we update or correct your information
•Ask us to delete your personal information (unless we need it to complete a service or comply with legal requirements)
To make a request, email us at: john@oaklandheatingcooling.com
Our services are not intended for anyone under the age of 18. We do not knowingly collect personal data from children.
We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the “Last Updated” date shown at the top.
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Oakland Heating & Cooling
📍 697 S Lapeer Rd, Oxford, MI 48371
📞 (248) 953-1385
📧 john@oaklandheatingcooling.com
